Our practice has a HICAPS terminal which can process all EFTPOS and credit card transactions as well as deducting Medicare and private health fund rebates. You can also pay by cash or cheque. All payments are due at the end of the session.

Medicare Rebates

If you are referred by your doctor to one of our psychologists, using a GP Mental Health Care Plan, then you will be eligible for a Medicare rebate for 6-10 sessions. This rebate is roughly $85-125 per session, depending on the length of the session and your psychologist. There will be a gap fee of roughly $75 which is payable at the time of your appointment. This may be covered in part by the Medicare safety net depending on your circumstances. Health Care Card holders are charged a lower fee that is negotiated before their first appointment. You can find out more about Medicare rebates for psychology by downloading this factsheet

Workers compensation and Motor Vehicle Accident Authority claims

When booking your appointment, please let us know that you have an insurance claim. Where the insurer has accepted liability and pre-approval for the sessions has been accepted, we can bill the insurer directly. You will need to give us written confirmation that your insurer has agreed to pay for Psychology services.

Confirmation of appointments

To help you manage your time and health an automated SMS system will remind you of your appointment, with an option to confirm or cancel.

Cancellation policy

Please let us know as soon as possible if you need to cancel or reschedule your appointment. This will allow us to give valuable appointment times to other clients. Please be aware that a $100 cancellation fee is payable where less than 24 notice is given.

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